returns + exchanges
can I exchange my item?
If you need a different size or color, we will happily exchange the item for you according to availability. All items must be unworn, unwashed and in their original packaging, without any damages, including original tags and returned for an exchange within 30 days of purchase. Items must be free of stains, odors, animal hair. Any item not received in original condition will not be eligible for an exchange. All exchanges must be the same price as the original purchase. Please include a copy of your order and a note with your return detailing the request with your contact information. Any items returned without a receipt or directions may incur a delay in processing. Sale items are not eligible for an exchange. No exchanges will be supported for International orders
what is your return policy?
We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed or worn and we enforce this policy upon inspection of all returned items.
To receive a refund all items must be unworn, unwashed and in their original packaging, without any damages, including original tags and returned within 30 days of receipt of the order. No refunds or exchanges are allowed outside of this window. Items must be free of stains, odors, animal hair. Any item not received in original condition will be rejected
Please include your original order information & instructions with your return. Any packages returned without original order information & instructions will incur delays in refund processing. Returns will take approximately one week for processing upon receipt.
Sale items are considered FINAL SALE upon payment and are not eligible for cancellation, return, refund or exchange. Orders with special discount codes applied, may not be eligible for return
If you purchased from a third party retailer i.e., Amazon, BuyBuy Baby or a local boutique, please contact the retailer for further assistance. We cannot accept returns or exchanges of any günamüna merchandise not purchased directly from günamüna.com.
what about return shipping?
Shipping charges associated with a return or exchange are the responsibility of the customer. Please return to:
günamüna – website return
58 Macy Street
2D-Rear
Amesbury, MA USA
01913
what if I return an item that is not eligible for a return or exchange?
If you return an item that does not adhere to our return policy, we will contact you via email for the postage fee to rebound the item back to you. If we do not receive a reply with payment we will discard the item after 30 days
how will I be refunded?
Returns will be refunded to original method of payment. We normally process returns within 1 week of receiving the package. Returns make take up to 14 days to process during high volume periods, and we especially appreciate your patience during these busy times. Please keep tracking info of your returned package.what if my item is defective?
If an item arrives to you defective, please accept our sincere apology, notify us within 7 days of receiving your package for a replacement and we will happily send you a complimentary return label.
günamüna guarantees all products to be free of manufacturer defects for 3 months from the purchase date. This guarantee applies to the original purchaser only and does not include normal wear and tear, dye fading, pilling, or damage to the material from outside forces. If your item becomes defective within 3 months, we will gladly replace the item with the same item or a similar item if that item is sold out. You must email a picture of the defect, the inside size label and your order receipt to hello@gunamuna.com.
Sometimes we might ask you to send back your defective product for inspection.
Please note that inspection does not guarantee a replacement or refund. Shipping cost for the defective item is subject to inspection. If the item is deemed a quality issue we will refund your shipping cost. If the item is a care issue and not a quality issue the shipping cost will be shouldered by the customer.